Lumen·TV
Language: English
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Questions, fixes, and a person.

The answers first, then the six things that account for nearly everything anybody writes in about, each with a sequence that fixes it. If none of them is yours, the address at the bottom reaches a person.

Installing on a TV.

On a Fire TV, Google TV or Android TV, the Downloader app installs Lumen·TV from this site with a short code.

In Downloader, enter

8581959

or lumentv.app/apk

On a Fire TV, Google TV or Android TV

  1. Install Downloader by AFTVnews from the TV’s own app store.
  2. Allow Downloader to install unknown apps, in the TV’s settings.
  3. Open Downloader, enter 8581959 and select Go.
  4. Select Install, then open Lumen·TV. The free trial starts there.

Android TV and Google TV with Android 8.0 or later · Fire TV with Fire OS 7 or later

Every download, and what each one needs

Good to know.

Does Lumen·TV include channels?

No. It is a player. You add the playlist your provider gave you, and you need the rights to what you watch.

What do I need before I start?

A television Lumen·TV runs on — Android TV · Google TV, Android phones & tablets — and the M3U, Xtream or Stalker details your provider gave you. Nothing else. The 21-day trial asks for no card, no email and no account.

What happens after 21 days?

The trial ends by itself and nothing is charged. To keep watching, scan the code on your TV and pick a licence.

How do I pay?

On your phone, never on the television. The set shows a code; you scan it, sign in or make an account in a moment, and pay with Stripe on the phone already in your hand. The set unlocks by itself within seconds. No card number is ever typed with a remote.

How many devices does a licence cover?

One, two or five, depending on the licence. Each device takes a seat on it, and every licence has every feature — the only difference is how many seats.

I am replacing my TV. Do I pay again?

No. The licence is yours, not the television’s. Open your account, take the old set off, scan the code on the new one. No transfer request, no proof of purchase to send, no yearly limit.

Can I get a refund?

EU consumer law gives you fourteen days on a distance purchase and we do not argue about it. Write to support@lumentv.app from the address you bought under; the withdrawal page has the form and the full terms.

What do you do with my data?

As little as the thing can be built with. No analytics, no tracker, no third-party font, no advertising identifier. Your playlist address is erased from our side the moment your television has collected it. The exception is a backup you choose to keep in your account: it holds your playlists, credentials included, until you delete it or close the account. The privacy notice names every field, why it exists, and how long it stays.

What goes wrong, and what to do.

My television did not unlock after I paid

  1. Give it a minute. The set checks its licence on a schedule and on every start; a payment usually lands in seconds, but a slow connection can take longer.
  2. Turn the application off and on. A restart forces a fresh check rather than using the cached answer.
  3. Check your account on this site: the set should be listed as holding a seat. If it is not, the payment reached Stripe but not the licence — write to us with the email you paid under and it is fixed by hand.

I changed my television

  1. Open your account on this site and take the old set off. That frees its seat immediately.
  2. On the new set, open the application and follow the code on screen.
  3. There is no transfer request to file, no proof of purchase to send and no yearly limit on how often you do this.

I lent my licence to someone and want it back

  1. Block that television from your account. Blocking frees the seat and refuses to let that set rejoin the licence.
  2. It takes effect at that television’s next start, and within 48 hours even if the set is kept off the internet — a licence is checked offline so that a broken connection does not stop you watching, which is the same reason a block is not instant.

Channels will not play

  1. If one channel fails and the rest are fine, that channel is down at your provider. Nothing on the television can fix it.
  2. If nothing plays at all, the likeliest causes are your provider refusing the connection, or a codec this television does not decode. Try the same playlist on a computer to tell the two apart: if it fails there too, it is the provider.
  3. If it plays on a computer and not on the set, tell us the make and model, which of the three playlist formats you use, and what the screen says. That is enough to work with.

The guide is empty or wrong

  1. An M3U playlist needs its XMLTV address given separately. An Xtream subscription derives it from the same credentials and needs nothing further.
  2. A Stalker portal has no guide in this application: reading a portal’s guide goes through its own API, which the app does not read.
  3. If the guide loads but the times are shifted, your provider is publishing in a different timezone. The app has no guide time offset to correct it.

I forgot my parental PIN

  1. There is no back door. A salted digest is stored and it cannot be reversed — a lock that we could open on request is not a lock.
  2. If you have a backup taken before you set the PIN, restoring it restores the lock as it was then.
  3. Otherwise, resetting the profile clears the lock along with that profile’s favourites and hidden channels.

Write, and a person answers.

In English or in French. We are a small operation and we answer as fast as we can — you get a person rather than a ticket number and a form.

support@lumentv.app

What to put in the message

The six characters on the About screen

Settings → About shows a short support code. It is what lets us find your television without you reading out a long identifier.

Which set, and which playlist format

The make and model of the television, and whether you use M3U, Xtream or Stalker. Never send us your provider password — we do not need it and we do not want it.

What the screen said, in its own words

The application tries to say what went wrong rather than showing a code. Quoting that sentence is usually enough to identify the cause.

Step-by-step guides live on wiki.lumentv.app. What it does and what it does not: Features. The fourteen-day withdrawal: how to use it.